Responsible Gambling at Fortunica

Fortunica's approach to safer play, licensing and trust

Fortunica operates under an international gaming licence and treats player wellbeing as part of that licence, not as an afterthought bolted on to keep regulators happy. Every account on this site is reserved for adults aged 18 and over, full stop, no exceptions. Before we talk about bonuses or pokies, we want you to know where the controls are, how they work, and who to call if a session ever stops feeling like fun. This page exists so that information is easy to find, not buried three menus deep. Nothing here is designed to talk you into playing more; if anything, our hope is that you use these tools before you ever feel you need them.

Purpose of safer gambling tools

Every limit, timer and pause button described on this page does one job: it puts you back in the driver's seat of your own account. Online pokies are built to be quick and continuous, one spin rolls into the next without a natural stopping point the way a physical venue's closing time or a dealer's shift change might create. That's precisely why we hand you the controls that a land-based room supplies automatically.

Think of these settings less as restrictions and more as guardrails you choose yourself, while you're calm and thinking clearly, so that a future version of you (tired, chasing a loss, three drinks in) can't quietly override good judgement. A deposit cap set on a Tuesday afternoon protects you on a Saturday night.

These tools also exist because gambling affects people differently depending on mood, financial pressure, sleep, and even what else is going on in their week. What feels like harmless entertainment on one occasion can tip into something heavier on another. Having limits already switched on means you don't have to rely on willpower alone in the moment.

Finally, these tools are not a judgement on you personally. Plenty of players who never come close to a problem still set a weekly deposit ceiling simply because it makes budgeting easier and takes the guesswork out of "how much did I actually spend this month". Using them is a sign of a player who treats pokies as entertainment with a price tag, not as a way to make money.

Self-exclusion and how it works

Self-exclusion is the strongest tool on this page. Where a deposit limit slows you down, self-exclusion closes the door completely for a period you choose, and it's designed for moments when a pause of days or weeks isn't enough.

How the self-exclusion request is handled

You request self-exclusion through your account settings or by contacting support directly, and you nominate how long the exclusion should run. Once it's confirmed, you will not be able to log in, deposit, or receive marketing messages from us for the period you set. There's no "just this one more spin" loophole built in, and no way to reverse it early by asking nicely; that's intentional, because the whole point is to remove the decision from a moment when you're vulnerable.

Any funds sitting in your account balance at the time of exclusion remain yours and can be withdrawn following our standard verification steps. Self-exclusion is separate from simply closing an account: closing an account can be reopened on request, but a self-exclusion period runs its full course.

What happens when the period ends

When your chosen period lapses, your account isn't automatically reopened for you. You need to actively contact us to resume play, which gives you one more deliberate checkpoint rather than a silent, automatic return to the platform. If you find yourself wanting to extend the exclusion instead, that request is honoured too.

Self-exclusion works best alongside the national support line listed further down this page. A break from one site doesn't address underlying pressure if gambling has become a bigger part of your life than you'd like; talking it through with Gambling Help Online alongside a self-exclusion period gives the pause some real substance.

Setting a limit on your account

Limits take a couple of minutes to set up and apply immediately once confirmed. Here's the practical process:

1. Log in to your Fortunica account and open the account or profile settings menu.
2. Select the responsible gambling or player protection section.
3. Choose which limit you want to set: deposit, loss, wager, or session time.
4. Enter the amount or duration and the period it applies to (daily, weekly or monthly).
5. Confirm the change. Reductions to an existing limit apply straight away.
6. Increases to a limit you've already set are held for a cooling-off period before they take effect, so a spur-of-the-moment decision can't undo a careful one.
7. Review your active limits any time from the same settings page, and contact support if you'd like a limit removed entirely once the cooling-off requirement has passed.

If you're not sure what number to start with, pick an amount you'd be comfortable spending on any other night out, then set the limit slightly below it. You can always raise it later; you can never spend money you didn't deposit.

Player protection tools available on Fortunica

The table below lists the core tools, what each one actually does day to day, and how you switch it on. Use whichever combination matches how you play.

Recognising the warning signs

Problem gambling rarely announces itself with a single dramatic moment. It tends to build gradually, through small shifts in behaviour and mood that are easy to explain away individually but add up to something worth paying attention to.

• Spending more time or money on pokies than you planned to, on a regular basis rather than occasionally.
• Chasing losses, meaning depositing again specifically to win back money already lost, often at higher stakes than usual.
• Lying to family or friends about how much time or money is going into your account.
• Feeling restless, irritable or anxious when you try to cut back or stop playing.
• Borrowing money, selling belongings, or dipping into bills or savings to keep playing.
• Using pokies as an escape from stress, loneliness, or difficult emotions rather than as one form of entertainment among many.
• Neglecting work, study, sleep or relationships because sessions are running longer than intended.

If two or three of these sound familiar, that's not a verdict on your character, it's information worth acting on. The earlier a limit or a break gets put in place, the easier it is for gambling to go back to being just a game.

It's also worth checking in on people around you. Family members and close friends often notice changes in mood or spending before the person gambling does, so a gentle, non-judgemental conversation can open a door that statistics on a page never will.

Where to get help locally

Support is free, confidential and available whether or not you've ever set foot on Fortunica. You don't need to be in crisis to reach out, and you don't need to have a specific plan for what you want to say.

• Gambling Help Online: call 1800 858 858, available 24 hours a day, seven days a week, or visit gamblinghelponline.org.au for live chat and further resources.
• Lifeline: 13 11 14, for broader crisis support if gambling has become tangled up with financial stress, relationship strain or mental health difficulties.

Both services are staffed by trained counsellors who work with people at every stage, from someone who's simply curious about setting a limit through to someone in a genuine financial crisis. Calling doesn't commit you to anything beyond that conversation.

If you'd rather start by making a change on your own account, combine a call to Gambling Help Online with the deposit limit or self-exclusion tools described above. Removing the option to keep playing while you sort through what's going on takes one variable out of an already stressful moment. Gambling is intended to be entertainment, not a financial strategy, and it's always okay to step away, permanently or for a while, without needing to justify it to anyone.

Frequently asked questions

How long does self-exclusion last once I request it on Fortunica?

You choose the length of your self-exclusion period yourself when you submit the request through account settings or support. Once it's confirmed, the account stays locked for the full duration you selected, with no early opt-out, and reopening requires you to actively contact us afterwards.

Can I lower my deposit limit immediately if I've changed my mind about how much to spend?

Yes, reducing a deposit, loss or wager limit takes effect straight away once you confirm it in account settings. It's only increases to an existing limit that go through a cooling-off period, which is designed to stop a hasty decision from undoing a careful one.

What happens to my account balance if I self-exclude with funds still in it?

Any balance remaining at the point of self-exclusion still belongs to you. You can request a withdrawal following the usual identity verification steps even though the account itself is locked for new deposits or play during the exclusion period.

Is Gambling Help Online only for people with a serious gambling problem?

No, Gambling Help Online on 1800 858 858 speaks with people at every stage, from someone weighing up whether to set a limit through to someone in genuine crisis. The call is free, confidential and available 24/7, with no threshold you need to meet before reaching out.

Can someone else set a limit or self-exclude on my behalf?

Account settings, including deposit limits and self-exclusion, need to be actioned by the account holder directly for security reasons. If you're worried about someone else's play, the most effective step is a supportive conversation, or encouraging them to contact Gambling Help Online themselves.

Does closing my account do the same thing as self-exclusion?

No, closing an account can be reopened on request at any time, while self-exclusion locks the account for the full period you nominate with no early reversal. If you want a genuine, enforced break, self-exclusion is the tool built for that purpose.